Support and Issue Reporting

If you run into issues with dictionary results, voice input, offline tools, Sudoku, practice decks, or settings, include the app target in your report so we can tell whether the behavior is specific to CJ, CE, PY, or ZY.

Please Include the Following

Basic Details

The app you used: Cangjie, Cantonese-English, Pinyin, or Zhuyin dictionary
App version
Device model and iOS / iPadOS / Android version
The page or tool where the issue happened

Issue Details

What text, speech, value, or data you entered
What you expected and what actually happened
Whether the issue happens every time
Reproduction steps, screenshots, or screen recordings

Common Report Categories

Dictionary

Questions about Cangjie, Quick, Pinyin, Zhuyin, Jyutping, or English-name romanization results
Incorrect speech output or voice input language
Issues with search results, bookmarks, or detail pages

Tools and Games

Problems with offline translation, QR code, date calculator, unit conversion, split bill, and related tools
Issues with Sudoku, dictionary practice, deck import, or progress records
Problems with theme, language, speech, or data features in Settings

Frequently Asked Questions

Why are results different across app targets?

The four targets use different dictionary modes. CJ focuses on Cangjie and Quick input, CE focuses on English-name romanization and Jyutping, PY focuses on Pinyin, and ZY focuses on Zhuyin. Please confirm which target you are using before reporting an issue.

Can dictionary results be used as official data?

No. These apps are reference and utility tools. For documents, school records, government registration, legal matters, or other formal use cases, always rely on official sources.

Does this support page only cover dictionary issues?

No. This page covers dictionary, tools, games, and settings issues across the full app suite. Please state the module you were using in the email subject or message body.